Digital Service Platform and Innovation in Healthcare: Measuring Users’ Satisfaction and Implications

When it comes to scheduling health consultations, e-appointment systems are helpful for patients. Non-attendance is a common obstacle that many medical practitioners must endure when the management of appointments in healthcare facilities and outpatient settings. Prior surveys have found users open use such mechanisms patients would be likely schedule an online appointment with their doctor if system was made accessible. Few studies sought determine how well work, they received by users, whether or not increase number booked. The purpose this research collect information help executives state hospital Thessaloniki, Greece, improve electronic measuring level satisfaction it. results show service provided satisfactory. quality website another significant factor does contribute experienced